FREQUENTLY ASKED QUESTIONS

Please see below a list of frequently asked questions.  If you are still unsure, please call +44 (0)1492 584466 and we will be happy to answer any further queries.

Where is your hotel located?

The hotel is located 2 miles south of Llandudno. Take the A55 and exit at Junction 19, then follow the A470 (The Royal Welsh Way) towards Llandudno.  The hotel is approximately two miles on the right.

Can I walk to the centre of Llandudno?

It is possible to walk from the hotel into the town centre, however it is not recommended due to having to cross busy fast paced roads.

Does the hotel have free parking?

Yes, parking is free to all patrons of the hotel and the Spa.

Do you accept credit card payment?

We accept payment by American Express, Mastercard, Visa and Delta credit/debit cards.  We do not accept Diners Club.

What is your cancellation policy?

If you cancel your reservation within 48 hours of your arrival date (or within 14 days for bookings of five rooms or more, or for overseas booking) is liable to be charged for unless we are able to re-let the accommodation to another guest.

Does the hotel have disabled access?

Yes, you may access the front door of the hotel directly by car, where ramps are made available to those requiring wheelchair use.

The restaurant, library, bar and main hall are located on the ground floor, while the drawing room is on the first floor accessible by stairs only.

Do you have a policy on children?

We welcome children above the age of 6 years in the hotel, and 8 years in the Spa.

Do you have a policy on dogs?

We have specific dog friendly cottage suites by prior arrangement, where we provide a bed, bowls and doggy treats.

Two small dogs or one larger dog may be accommodated, but are not allowed in the bedrooms.

There are many paths through the park and woodland where you may walk with your dog(s), but you may not take your dog into the gardens.  

Any damage to the rooms or injury to livestock will be charged for.  We regret that dogs are not allowed in the main house, unless guide dogs.

Do you have free WiFi?

Free WiFi is available throughout the majority of the property.

Do you have a smoking policy?

In line with National Legislation, our hotel is non-smoking, including all public rooms, bedrooms and suites.  A deep cleaning charge of £100 per day will be added to your bill if evidence of smoking is detected in your bedroom.

What are my travel options to the hotel?

By car:
Take the A55 and exit at Junction 19, then follow the A470 (The Royal Welsh Way) towards Llandudno. The hotel is approximately two miles on the right.

By train:
The nearest station is Llandudno Junction, which is 2 miles from the hotel where guests can be met by Taxi (please advise of your arrival time).  There are regular trains from London Euston and the journey takes under three hours by direct train.  There are also regular trains from Holyhead, the north west of England and from Cardiff to Llandudno Junction.  

Please click here for National Rail timetable and fares.

By air:
Manchester International Airport is just 1h20m drive (75 miles).  Liverpool John Lennon International Airport is 1h drive (66 miles).  There are regular trains to Llandudno Junction from Manchester Airport.

By helicopter:
Helicopter landing by prior arrangement is available for hotel guests.

Is the restaurant open to non-residents?

Yes, our AA 3 Rosette fine-dining room is available to non residential guests for luncheon on Saturdays and Sundays, and booking is essential. We are currently not serving dinner for non-resident guests. 

What type of food do you serve?

We serve a traditional modern menu, using locally sourced ingredients and seasonal fruit and vegetables from our own gardens.

What are the restaurant opening times?

The Restaurant opening times are:

Breakfast:
Weekdays 07:30hrs to 10:00hrs
Weekends & Bank Holidays 08:00hrs to 10:00hrs

Luncheon:
Saturday and Sunday 12:30hrs to 13:30hrs

Afternoon Tea:
Monday to Friday from 13:00hrs to 16:00hrs
Saturday to Sunday from 14:45hrs to 16:00hrs

Dinner:
Daily 18:30hrs to 20:00hrs

The Bar and Hotel Restaurant close at 22:00hrs per mandatory Government instructions. 

 

Can you accommodate special dietary requirements?

We cater for all dietary requirements, and just ask that you let us know ahead of your visit so that our chef can prepare accordingly.

Should you have a food allergy or intolerance, please consult a member of staff before deciding what to eat and placing an order, on every occasion, whilst in the hotel.

Do you have a dress code for dining in the restaurant?

Yes, smart please (although jacket and tie for gentlemen are not obligatory): trainers, tracksuits and shorts are not acceptable.

Can I drop into the hotel and have a drink or a coffee?

For the time being, we are not serving morning coffee.

We do not have a non-residential bar; drinks are available to residential guests and diners only.

Can I book for exclusive use or private dining?

Exclusivity of Bodysgallen Hall and private dining can be arranged through our events department at events@bodysgallen.com or by calling 01492 584466.

What are your check-in and check-out times?

Check-in is from 3.00pm and check-out is by 11.30am.

 

Is there a minimum length of stay?

During this unprecedented time of the Covid-19 pandemic, we are accepting a minimum stay of two nights.

What is included in the room?

  • DVD player
  • Radio alarm clock
  • Flatscreen satellite TV, including Sky Sports and News channels
  • Complimentary WiFi connection available in nearly all bedrooms (not in public rooms)
  • Work desk with lamp
  • Mineral water and homemade biscuits
  • Courtesy tea/coffee tray on request
  • Hairdryer 
  • Trouser press
  • Luxury towelling bathrobe
  • Each room is individually designed and furnished

Do you have family rooms?

We have two and three bedroom cottages situated close to the main house or by the Spa.

Do your have Sky TV?

We have Sky 1 and Sky 2 available in all accommodation.

Is the Spa open to non-residents?

We are not currently offering days or half days at the Spa, just individual treatments. It is also a membership Spa.

 

Can I use the Spa while staying at the hotel?

Use of the Spa is included in your stay. Please reserve a time for the swimming pool, spa bath or gymnasium, by contacting the Spa directly on 01492 562500 or spa@bodysgallen.com

What fitness facilities do you have?

We have a fully equipped gymnasium with cardio-vascular equipment and a Power Plate to cater for all levels of fitness.  There is also a large 50 ft indoor swimming pool, steam room and sauna. 

Please reserve a time for the swimming pool, spa bath or gymnasium, by contacting the Spa directly on 01492 562500 or spa@bodysgallen.com

Do you have a pool at your hotel?

Yes, we have a large indoor swimming pool.

Please reserve a time for the swimming pool, spa bath or gymnasium, by contacting the Spa directly on 01492 562500 or spa@bodysgallen.com

What are the Spa opening hours?

WINTER 1st November - 31st March
Mon to Thu 7.30am - 8.30pm
Fri 7.30am - 8.00pm
Weekends, Bank Holidays 8.00am - 7.30pm

Christmas Day - closed
Boxing Day 10.00am - 6.00pm
New Year's Day 12noon - 6pm 

SUMMER 1st April - 31st October
Mon to Thu 7.30am - 9.00pm
Fri 7.30am - 8.00pm
Weekends, Bank Holidays 8.00am - 7.30pm
 

What is your Spa cancellation policy?

If you cancel your treatment less than 24 hours prior to the appointment, or if you fail to attend at the time of the reserved treatment, you will incur a 50% charge.  If you need to cancel, please contact the Spa Reception on 01492 562500.

Can I visit the gardens if I am a National Trust member?

Our gardens are open to residents and guests of the hotel when visiting for luncheon, afternoon tea or dinner, spa treatments or private events, irrespective of National Trust membership.

Can I explore the house if I am a National Trust member?

Our public rooms are open to residents and guests of the hotel, by becoming a patron when visiting for luncheon, afternoon tea, dinner or a private event, irrespective of whether you are a National Trust member.

What is the relationship between Historic House Hotels and National Trust?

In September 2008, Historic House Hotels Ltd and all its interests in Bodysgallen Hall and the other two Historic House Hotels, Hartwell House and Middlethorpe Hall, became the property of the National Trust by donation, with all profits henceforward benefitting the houses and the charity.

What is the discount for National Trust members?

National Trust members benefit from our seasonal reader offer advertised in the Trust's magazine.

Can I become a volunteer in your Gardens?

We welcome volunteers in the beautiful and exclusive historic gardens to assist with our work of continued restoration and maintenance (some of which are designated Sites of Special Scientific Interest).  If you would like to try gardening or estate woodland work, join our team of volunteer gardeners by contacting Mr Elgan Roberts, General Manager by email e.roberts@bodysgallen.com or by calling 01492 584466.