COVID-19 - Safety Measures for Spa Guests
We have followed the government COVID-19 guidelines and met the high standards required to be accredited the industry mark from the AA and Visit Britain.
We have trained our staff to maintain vigilant cleanliness and put in place measures to aid social distancing for a safe environment.
We have taken the best advice to ensure everything is in place for a visit that will be as safe as it will be comfortable and enjoyable.
The hotel management, responsible for Covid-19 measures will be pleased to discuss them with you.
Spa Members & Guests
- A temperature check will be taken on arrival.
- No handshakes, please!
- Hand sanitiser is available for use at strategic points.
- Please respect social distancing in the Spa.
- Special cleaning and sanitisation of all areas and touch surfaces will take place by staff.
Spa Services & Changing Rooms
- Treatment rooms will be specially sanitised after each use;
- The Club room and gymnasium will be well ventilated;
- Please respect social distancing at the Spa Reception, in the changing rooms, and poolside.
- Children aged 8+ years may use the swimming pool at specified times: Hotel guests' children every day from 10am to 11am and from 4pm to 5pm; Spa members' children on Sundays from 9am to 12pm.
Spa Visitor Health
- A temperature check will be taken on arrival.
- If taken ill at the Spa, spa visitors should depart, hotel guests return to their room, self-isolate and contact hotel management. If it is necessary for guests to return home, any balance of your reservation will be refunded.
- Please wash hands and sanitise regularly.
- Hand-washing by guest and therapist will be a part of every treatment.
- Water fountain is in use for filling the disposable cups provided.
Our Staff, Contractors & Suppliers are committed to guest safety, and:
- Therapists will wear face masks during all treatments.
- Will not attend if unwell.
- Will wash hands frequently.
- Will sanitise hands frequently.
- Will practise social distancing.
- Will attend site only when expected in advance.
- Suppliers will not enter building unless agreed.
- Suppliers will not use lavatories on the premises.