COVID-19 - Measures for the Safe Return of Spa Guests

AA Covid-19 AccreditationVisit Britain 'Good to Go' Covid-19 accreditation 


We have followed the government COVID-19 guidelines and met the high standards required to be accredited the industry mark from the AA and Visit Britain.

We have trained our staff to maintain vigilant cleanliness and put in place measures to aid social distancing for a safe environment.

We have taken the best advice to ensure everything is in place for a visit that will be as safe as it will be comfortable and enjoyable.

May we please ask you to provide proof of a negative lateral flow test taken prior to your arrival for a spa treatment. This is for the safety of yourself and our colleagues.

To facilitate your next visit to Bodysgallen Hall & Spa/Bodysgallen Spa, may we suggest that you download the NHS Covid-19 application on your mobile phone, ahead of your arrival.   

All information and links can be found on  

The hotel management, responsible for Covid-19 measures will be pleased to discuss them with you.

Pool at country House Hotel Spa Bodysgallen Hall North Wales
The gymnasium at Bodysgallen Spa

Spa Members & Guests

  • A temperature check will be taken on arrival.
  • Proof of a negative lateral flow test for each guest having treatment is to be sent by email or text message in advance of arrival.
  • No handshakes, please!
  • Hand sanitiser is available for use at strategic points.
  • Please respect social distancing in the Spa.
  • Special cleaning and sanitisation of public areas and touch surfaces will take place by staff.
The Spa
The Club Room at Bodysgallen Spa

Spa Services & Changing Rooms

  • Treatment rooms will be specially sanitised after each use;
  • The Club room and gymnasium will be well ventilated;
  • Number of guests using the changing room will be limited to 6 persons at a time;
  • The Gymnasium will allow to 3 persons only, or guests from the same household, to use it for maximum 1 hour.
  • Please respect social distancing at the Spa Reception, in the changing rooms, and poolside.
  • The fitness instructor will not be available during this time.
  • Children aged 8+ years may use the swimming pool at specified times: Hotel guests' children every day from 10am to 11am and from 4pm to 5pm; Spa members' children on Sundays from 9am to 12pm. 
The Spa
Guests at poolside at Bodysgallen Spa

Spa Visitor Health

  • A temperature check will be taken on arrival.
  • If taken ill at the Spa, spa visitors should depart, hotel guests return to their room, self-isolate and contact hotel management. If it is necessary for guests to return home, any balance of your reservation will be refunded.
  • Please wash hands and sanitise regularly.
  • Hand-washing by guest and therapist will be a part of every treatment.
  • Water fountain is out of use - please bring your own water bottle.
The Spa
Swimming pool at Bodysgallen Spa

Our Staff, Contractors & Suppliers are committed to guest safety, and:

  • No Aqua-fit sessions.
  • Staff will wear face masks and visors.
  • Staff will take daily Covid-19 lateral flow tests.
  • Will not attend if unwell.
  • Will wash hands frequently.
  • Will sanitise hands frequently.
  • Will practise social distancing.
  • Will attend site only when expected in advance.
  • Suppliers will not enter building unless agreed.
  • Suppliers will not use lavatories on the premises.
The Spa