PRIVACY
Historic House Hotels' mission is to consistently exceed our clients' expectations in terms of the products and services we provide to our business and leisure travellers by creating a customised experience for each client. Historic House Hotels collects information about our clients (both offline and online) so that we can provide an experience that is tailored to their preferences. Since the privacy of our clients is of paramount importance to Historic House Hotels, we wish to protect it and maintain the trust of our clients while collecting the information necessary to do this. Historic House Hotels is fully committed to providing information about the collection and use of personal information furnished by, or collected from, clients while using our website, products and services. We offer clients the choice to decline (opt out) participation in certain services and promotional benefits provided by Historic House Hotels. Below is an explanation of the information we collect, how we use it, and why the use of this information will benefit our clients' experience.
WEBSITES:
The websites owned or controlled by Historic House Hotels, including www.bodysgallen.com, www.hartwell-house.com, www.middlethorpe.com, and www.historichousehotels.com, may ask for and collect personally identifiable information in order to provide a customised experience. Clients are given notice of this request and they have the ability to choose the information they wish to share with Historic House Hotels. Clients will be informed about how Historic House Hotels may use such information. In most cases, the information a client provides is added to our database in order for Historic House Hotels to provide personally tailored messages which are delivered online and offline. Clients will always be offered the choice not to provide personally identifiable information or to have it shared with others.
Clients to our websites are given the option to become Registered Customers. In order to become a Registered Customer, clients will be asked for their name, address and other basic profile information. If clients choose not to supply the information, their ability to perform certain transactions may be affected.
SECURITY:
Although "guaranteed security" does not exist either on or off the Internet, we safeguard our clients' personally identifiable information by using industry standard practices. Currently, our websites utilise a variety of different security measures designed to protect personally identifiable information from unauthorised access by users both inside and outside Historic House Hotels.
ACCESS TO INDIVIDUAL CLIENT PROFILES:
We respect our clients' privacy and maintain their profile information on a secure server. Personally identifiable information can be accessed and updated via a Historic House Hotels customer service representative. Historic House Hotels will not use our client's confidential information for purposes, which are not disclosed to or authorised by the client.
EMAIL:
From time to time, Historic House Hotels asks clients for their email address in order to provide relevant information such as reservation confirmations and offers. Email addresses may be joined with other information provided on our website and may also be augmented with other data sources. By providing their email address to us, clients may receive email. Clients will always have the ability to accept or decline email communications from Historic House Hotels.
Email communication is sent only to people who have consented to receive email from Historic House Hotels. At the time of email capture, Historic House Hotels will advise the client that we will use the email address for service and product information, as well as marketing and promotional communications. At any time a client may opt-out of receiving email communication by following the directions posted in every email.
Clients may receive periodic offers and information from Historic House Hotels about our products and services. Clients who do not want to receive marketing information from Historic House Hotels in the future, have the option to contact us in order to decline such communication.
Once a client has opted out, they can choose to opt-in.
PERIODIC REVIEW AND MODIFICATIONS:
This privacy policy was last modified on 5/20/04. Historic House Hotels recommends that clients review this Privacy Statement periodically, as Historic House Hotels may revise it from time to time.
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